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Before you buy
How does HolidayPhone work?
Will it work with my phone?
How much will it cost?
Can I use the same SIM in all of Europe/Asia/the US and Canada?
Can I top up the SIM whenever I want?
See all 14 articles
What payment methods do you accept?
Is it secure to make a payment online?
Will you bill me after my trip? Do I need to sign up for a monthly subscription?
Why am I charged an extra fee when paying with PayPal?
Shipping & Handling
How long does it take to process my order?
How long will it take for me to receive my order? What is the delivery time?
Do you ship to my country?
Why hasn’t my order arrived yet?
Can you ship directly to my destination in the holiday country?
Before you depart
Can I test and activate my SIM before I go?
How do I set up my call forwarding?
Do I need to configure any internet settings?
Why do you need my passport details to activate my card?
What will happen to my voice mail?
I forgot to set up my call forwarding, what can I do now?
I got an error message when I inserted the new SIM! What does “No SIM”, “Invalid SIM”, “No Service” or “SIM failure” mean?
Why am I unable to make calls/send texts?
How do I Top Up?
How do I activate an internet package?
See all 9 articles
Do I have to configure anything special to use mobile internet on my new SIM?
How do I configure my APN settings?
How do I reset my APN settings when I get home?
How do I top up my calling balance?
How do I top up my internet coverage?
How do I top up my HolidayPhone call forwarding?
How does Call Forwarding work?
Can you forward my text messages?
If I don’t answer the forwarded call, do I lose call forwarding minutes?
How can I turn off the call forwarding?
What does it cost when someone calls my regular mobile number?
See all 6 articles
ZTE MF65 Mobile WiFi Hotspot
How do I set up and configure the device?
What is the WiFi Key?
Do I need to enter a PIN code for my SIM?
How do I change the APN settings?
“Disconnected” is shown on the front of the device, why isn’t it working?
After Your Trip
Can I throw away my SIM?
Can I use any remaining call forwarding time?
Can I re-use my SIM on a later trip?
How do I turn off the call forwarding?
How do I reset my APN settings?
Money Back Guarantee
What is the Money Back Guarantee?
Is it available for all SIM cards?
How does it work?
My SIM card is working but I’m still not happy. Now what?
What if I need a refund often/a lot of my SIM cards do not work?
See all 7 articles
Help Desk Software