Money Back Guarantee

What is the Money Back Guarantee?
At HolidayPhone, we want you to be happy with your purchase from us. Our promise to you is that if you receive a non-functioning SIM card, you will get a fu...
Tue, 19 Sep, 2017 at 11:19 AM
Is it available for all SIM cards?
Yes! Our guarantee applies to all SIM cards, for all our destinations!
Tue, 19 Sep, 2017 at 11:19 AM
How does it work?
Our first priority is to make sure that you can use your SIM card during your trip. If you experience technical problems, you need to contact our customer s...
Tue, 19 Sep, 2017 at 11:20 AM
My SIM card is working but I’m still not happy. Now what?
We really love to get feedback from our customers, so please let us know why you aren’t happy and we will do our best to make it better. There are some inst...
Tue, 19 Sep, 2017 at 11:20 AM
What if I need a refund often/a lot of my SIM cards do not work?
We’re all human, so if we think you might be trying to abuse the money-back guarantee (which isn’t very nice), we will ask you to return the SIM cards to us...
Tue, 19 Sep, 2017 at 11:20 AM
I want a refund! How do I initiate the process?
First step is to contact customer support during your trip, so that we get a chance to help you solve your problem. If you contacted us and we couldn’t help...
Tue, 19 Sep, 2017 at 11:21 AM
When will I get my money back?
The delay between issuing a refund and getting your money back can vary depending on your payment option and country. We will process your refund within 3...
Tue, 19 Sep, 2017 at 11:22 AM